FAQ — Frequently Asked Questions About Our Superfoods & Natural Powders – Ubea Yam index

Superfood

The term superfood refers to foods that are naturally rich in nutrients, antioxidants, vitamins and minerals, which provide many health benefits.

Our superfoods come from Asia and include powders such as ube , moringa , pandan or dragon fruit , ideal for enriching your recipes while boosting your daily vitality.

Our products come from Asia (Philippines, Thailand, Vietnam...). We work directly with local producers to bring you authentic, natural superfoods that respect traditions.

Our superfoods are sourced directly from small Asian producers, in a commitment to quality, traceability and fair trade. This guarantees better purity and higher nutritional value.

Absolutely. Our powders are free of artificial colors, added flavors, and preservatives. The purple color of the ube is entirely natural.

The product is a naturally colored racine and is also a veritable super food. Thanks to the richness of antioxidants, fibers, and micronutriments, it is said to be:

  • Strengthen the immunitary system
  • Promoting good digestion
  • Improve skin radiance
  • Aid in regulating the glycémie
  • Apporter of natural energy

Ube powder can be used in :

  • colourful smoothies and lattes,
  • pastries (cakes, pancakes, muffins),
  • traditional Asian desserts,
  • or even in savoury dishes for an original touch.

Our powders are 100% vegan, gluten-free, and free from animal products . They are perfectly suitable for vegan diets and people with intolerances.

Rich in antioxidants, fibers, and vitamins, the oil is good for digestion, immunity and health of the skin. It's also a super ingredient for a colored and natural food.

Each batch undergoes rigorous quality control and we work with certified producers. We favor a sustainable approach that respects nature and local know-how.

Yes. If you are a restaurant owner, pastry chef, or reseller, please contact us directly to receive a personalized quote and volume discounts.

Shipping and returns

Currently, we only ship to Germany, France, and Benelux with parcel tracking. Delivery times generally vary between 4 and 7 business days depending on your country.

Orders are dispatched within 24 hours, on working days for orders placed before 12 noon.

In accordance with food regulations, we do not accept returns of our products, except in exceptional cases.

A return or replacement will only be considered if the product is defective or damaged on delivery.

In this case :

  1. Take photos of the product and packaging immediately upon receipt.
  2. Contact us within 48 hours of delivery, giving your order number and enclosing photos.

We will assess the situation and propose a suitable solution after checking the evidence provided.

Any returns or complaints outside these conditions will not be considered.

Delivery times generally vary between 4 and 7 working days depending on your country.

Can't find the answer to your question?

Please contact us using our contact form and we will respond to your request within 24 hours, excluding weekends and public holidays.